Refund policy

Our policy lasts for 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@artlunsar.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

There are certain situations where only partial refunds are granted (if applicable)
- Anything with obvious signs of use
- Hosiery that has been opened
- Any item that is returned more than 30 days after delivery.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We ask that you allow up to 21 days for your account to be credited – but we will work as hard as we can to credit your account before this time. 
If more than 22 business days have passed since we’ve approved your return, please contact us at support@artlunsar.com.